Effective Date: 10 may 2025
1. Appointment Policy
- All appointments are subject to availability.
- Advance booking is recommended to secure your preferred time and therapist/stylist.
- Same-day appointments may be accepted based on availability.
- Please arrive 10 minutes early to avoid delays and to enjoy your full session time.
2. Cancellation & Rescheduling Policy
- Cancellations or reschedules must be made at least 12 hours in advance.
- Late cancellations or no-shows may result in a cancellation fee or forfeiture of prepaid amounts.
- Group and bridal bookings may have a longer notice period and cancellation terms.
3. Late Arrival Policy
- Arriving late may reduce the duration of your service.
- If you are more than 15 minutes late, your appointment may be shortened or cancelled, depending on the availability of the next booking.
4. Refund Policy
- Payments made for services are non-refundable once the service has been rendered.
- In the case of dissatisfaction, we encourage you to report the issue during your visit for immediate resolution.
- Packages, prepaid services, and gift cards are not refundable but may be transferable with management approval.
5. Personal Belongings
- We request all guests to take care of their valuables.
- Urban Spa and Salon is not responsible for any loss, theft, or damage to personal belongings inside the premises.
6. Conduct & Behavior
- We maintain a zero-tolerance policy against inappropriate, abusive, or disrespectful behavior toward staff or guests.
- Any such behavior will result in immediate termination of the session without refund, and further action may be taken.
- Urban Spa and Salon is a professional wellness space — any misconduct will not be tolerated.
7. Health Conditions
- Please inform our staff about any medical conditions, allergies, recent surgeries, or injuries prior to receiving any service.
- We reserve the right to decline or modify a service based on your health or safety.
8. Hygiene & Safety
- We follow strict hygiene, sanitation, and cleanliness protocols for every service.
- Tools, linens, and spaces are sterilized and refreshed after each client to ensure a safe environment.
- We kindly request clients to follow health and hygiene practices during their visit.
9. Gift Vouchers & Offers
- Gift vouchers are valid for the period stated and cannot be exchanged for cash.
- Offers and discounts cannot be clubbed together unless specified.
- Expired offers, packages, or vouchers will not be accepted.
10. Pricing & Payments
- All prices are subject to change without prior notice.
- Applicable taxes will be included as per government regulations.
- We accept payments via cash, card, UPI, and supported digital wallets.
11. Right to Refuse Service
Urban Spa and Salon reserves the right to refuse service to anyone under the influence of alcohol, drugs, or displaying aggressive or inappropriate behavior.
12. Amendments to Terms
We reserve the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of the user to review them periodically.