Effective Date: 10 May 2025
At Urban Spa and Salon, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book appointments, or interact with us online or in person.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, phone number, email address, and appointment details.
- Booking Information: Service preferences, appointment dates, and notes for personalized care.
- Payment Information: Card or digital payment data (processed securely via third-party payment gateways; we do not store card details).
- Technical Data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools).
- Feedback/Reviews: If you submit a testimonial or feedback, we may display it on our website with your first name (with your permission).
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments
- Personalize your treatment experience
- Respond to inquiries and provide customer support
- Send reminders, updates, and promotional offers (with your consent)
- Improve our website and services through analytics
- Comply with legal obligations
3. Sharing Your Information
We do not sell or rent your personal data to third parties. We may share your information with:
- Service providers (e.g., appointment booking platforms, payment processors) for operational purposes
- Legal authorities if required by law or to protect our rights, safety, or customers
All third-party partners are required to maintain strict confidentiality and security.
4. Cookies and Tracking
Our website uses cookies to enhance your browsing experience and track website performance. You can modify your browser settings to control cookie preferences. Disabling cookies may affect certain website features.
5. Data Security
We implement strong security measures to protect your information from unauthorized access, disclosure, or misuse. While we strive to safeguard your data, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Opt out of marketing communications at any time
- Request a copy of your data or ask how it’s being used
To exercise your rights, contact us at info@urbanspaandsalon.in or call +917068326447.
7. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies.